Terms & Conditions

By making a booking for accommodation, guests warrant they have read these terms and conditions and agree to be bound by them subject to such changes as are notified to them.

If the booking is made through a third party, the terms and conditions of that third party also apply.

Booking Conditions, Rates and Payments

All rates quoted are in Australian Dollars (AUD) and include GST.

A booking confirmation must be obtained. If a booking confirmation is not obtained, the booking is not confirmed.

It is the responsibility of the guest to review the booking confirmation and promptly advise The Wild Wombat if there are any errors or misunderstandings.

To make a booking, a non-refundable deposit of 10% of the booking balance must be paid to The Wild Wombat. The balance is payable 14 days prior to arrival.

The deposit must be received within 24 hours. If a deposit is not received by this time, we will assume you no longer require the reservation, and it will be cancelled.

A 1.5% surcharge applies for all Visa and Mastercard transactions. A 2.0% surcharge applies for all AMEX transactions.

By providing credit card details, guests warrant they have the authority to use the credit card and they authorise The Wild Wombat to charge the cost of their booking(s) to that credit card.

Non-payment within these terms may forfeit your booking.

Accommodation

All accommodation is subject to availability.

The Wild Wombat will endeavour to provide the accommodation but reserves the right to refuse requests for bookings or actual bookings.

Arrival and Departure

Check in is from 2pm.

Check out is by 10am. At this time, you must check out of the house and return the single key to the key box. A replacement fee will apply should the key(s) be missing.

Rubbish is to be removed and placed in garbage bins located at the side of the house. Pick up all cigarette butts, bottle tops from the house, decks, and gardens.

All furniture is to be placed back in its original position.

The kitchen is to be left as it was found with all dishes, cutlery etc, cleaned and put away.

The BBQ is to be cleaned.

Any damages, breakages or missing items must be reported to management.

Cancellations

If you wish to cancel your booking or any additional services, you must contact The Wild Wombat by email at info@wild-wombat.com. We cannot guarantee that any changes can be made.

If the booking is cancelled within 24 hours of making the booking, a refund of the deposit paid will be refunded.

Cancellations made outside of the 24-hour period will result in a loss of deposit paid.

No refund will be granted where a booking is cancelled after 5pm 14 days prior to the arrival date.

No refund will be granted in the event a guest does not arrive for their booking or cancels on the date of their booking.

A cancellation confirmation email must be obtained. If a cancellation email is not received, the booking remains in effect.

COVID-19 Policy

Updated: 19th July 2021

If government COVID-19 restrictions come into place for the time of your stay you can either receive a refund less 5% of the total booking (minimum fee $150) or a full booking credit to use within 12 months. Should there be a difference in rates, the balance will be due 14 days prior to arrival.

If you have commenced your stay and government COVID-19 restrictions come into place and you have to leave due to time-constraints (such as having to cross a state border by a certain time) you will receive a full credit of the nights you could not stay, or a refund of the nights not used less 5%.

In the event your booking is affected by government mandated occupancy restrictions, we can provide a refund less 5% of the total booking.

Your cancellation request under this policy must relate to Covid-19 and must provide;

a. Driver’s licence with residential address and a reference document with the government public authority direction confirming your claim and cancellation request.

The Wild Wombat reserves the right to assess and determine a request for cancellation and/or refund.

All cancellations must be provided in writing to info@wild-wombat.com

Insurance

We strongly recommend you purchase travel insurance to cover the loss of monies paid in the event of having to cancel your reservation.

Security Bond

A security bond of $1,000.00 per house will be held (pre-authorization only). The security bond is in addition to the cost of the reservation.

Person(s) booking accommodation are responsible for any loss or damage to it.

Should there be any damage to the house, articles therein, missing items, or excess cleaning due to the house being left in an unacceptable state, these monies will be taken out of the security bond.

The bond is fully refundable after departure providing the property is left in a clean, tidy and undamaged condition.

Noise & Party Policy

Excessive noise or any parties will not be tolerated; The Wild Wombat reserves the right to terminate the reservation immediately, without refund.

Guests must not create noise which is offensive to neighbours especially between 10pm – 7am and during arrival/departure at any time throughout the occupancy.

Offensive noise is prohibited and may result in:

Termination of permission to occupy the property;
eviction;
loss of rental paid; and
extra charges for security and expenses which may be deducted from the security bond.

Number of Guests

The number of guests must not exceed the amount stipulated in the itinerary or maximum allowed at the property. Breaches will result in bond deduction or eviction without refund.

Smoking

Smoking is not permitted within the house under any circumstances. Ashtrays are provided for those who wish to smoke outside. Any evidence of smoking in-doors will result in the full security bond being forfeited. Cigarette butts found in the garden will result in a deduction from the security deposit for additional cleaning expenses.

Pets

Pets are not permitted within the property without written consent from the property manager.

Repairs to Appliances in Holiday Let Properties (Off Site Management)

During your stay, the agent endeavours to have repairs to appliances attended to as soon as possible after being reported. However due to circumstances beyond our control (e.g. having to order parts or non-availability of trade’s people) immediate repair may not be possible.

No responsibility is accepted by Wild Wombat or the owner in such circumstances. There will be no refunds or discounts. If repairs cannot be attended to, we will use our best endeavours to supply a substitute appliance.

Special Requests

Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images

Map images, if shown, are for general information and may not necessarily reflect the latest or actual services and geography.